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- #31
Greetings again fellow Trikers! Well, I Just got the Trike back from the dealer and the motor was replaced. Here is basically what transpired. The dealer only took 10 days to replace the motor, but had to argue with Mother Harley to get them to agree that this was a warranty issue! The motor company maintained that I was trying to reverse up big hills or didn't fully stop before going forward! All total bull! The darn thing fell off without any help from me! I have to say my dealer went above and beyond on this one and in the end the repair was covered under warranty. There is much to be said for establishing a good relationship with the dealer and especially the guys who service the bike. This is my 4th bike from this dealer and I do purchase quite a bit of merchandise at the store throughout the year. I always made it my business to get to know the employees on a first name basis and always treat everyone with respect. So I guess they know me and it paid off. Yes I know the trike has a two year warranty and this should be covered no questions asked, but sometimes I think Harley doesn't want to admit that there are problems with some, not all, of their stuff! It appears, from speaking with the service manager, that riders out there are having numerous reverse motor issues, this according to the Harley home office! Gee think perhaps there could be a design flaw?? In any event I am back on three wheels and hoping this is the last mechanical issue I encounter other that routine maintenance. So my story had a happy ending. I would also like to plug Bergen County Harley Davidson in Rochelle Park NJ for all their efforts. Good people there! Here is wishing everyone a safe and enjoyable summer. Ride on brothers and sisters and have fun! Life is way to short!!
epper:
