Oil Migration and Harley warranty

[Colleydog]

So, took my 18 Tri glide in for service and to have a chrome front end installed @ smith brothers Harley-Davidson in Johnson city, TN on my list of things to ask about was the oil migration issue and having the vent installed but of course I forgot to mention it, but much to my surprise when I went to pay and the were going over the bill they had already installed the filter under harley recall. Have always liked these guys and think I have found a great dealer.

 

[ultrafxr]

So, took my 18 Tri glide in for service and to have a chrome front end installed @ smith brothers Harley-Davidson in Johnson city, TN on my list of things to ask about was the oil migration issue and having the vent installed but of course I forgot to mention it, but much to my surprise when I went to pay and the were going over the bill they had already installed the filter under harley recall. Have always liked these guys and think I have found a great dealer.

I agree wholeheartedly. Needed some work last fall when I was in the area for the H.O.G. rally and was fortunate to find this dealer. Great bunch of folks there. Strong staff that has been with this dealer for the long term. That makes a tremendous difference. Never experienced customer service of this level before. You are fortunate to have them as your local dealer.

 

[cartobum]

For what it's worth, I called the dealer earlier this week and said pull my 2017 Tri Glide out of storage and do the 15k service, I'll pick it up next week. Got a call from them today and said the oil migration issue is happening on my trike. It's out of warranty and it's a $300+ job. They were going to "ask" Harley to cover it. I said I have an ESP with Discount ESP. I gave them the contract number and the claim phone number. Dealer did all of the leg work and called Discount ESP and found out that they "will" cover the Primary vent kit fix. I'm glad I bought the ESP.

Update: Dealer called back, and said since the fix is covered under my ESP, Harley replied and offered to pay the $50.00 deductible on my ESP. This fix won't cost me anything out of pocket.

2nd Update: I picked up the trike today and the dealer said that Harley picked up the tab for the Primary vent fix and their $100.00 deductible as it is a known problem. Nice since my factory warranty expired 10 months ago. They didn't use my Discount ESP at all. Either way it runs great and nothing out of my pocket.