Can't beat Hannigan for customer support. My trike was built in Dec 2008 in Murray and when I heard of the rear rotor upgrade I called and asked about them. They verified the build and sent me the new stainless rotors and pads at no cost not even shipping.
Hannigan Rotor Upgrade
- Thread starter Gunny_
- Start date
Agree with you on Hannigan customer support.
Why did you think you needed rotor replacement? How many miles?
From what I've heard, the rotor scoring problem showed up pretty quickly, (less than 1K miles). My 2009 conversion has over 26K miles and never had a problem with rotors or pads.
Why did you think you needed rotor replacement? How many miles?
From what I've heard, the rotor scoring problem showed up pretty quickly, (less than 1K miles). My 2009 conversion has over 26K miles and never had a problem with rotors or pads.
What model (s) Hannigan is this happening? Are the GL1800s' included in the upgrade?
Thanks for the info.
Regards,
Rosy
From NH
Yes that is customer support.
That is the way it should be. Perhaps one day it will get close.
That is the best advertising they can have.
That is the way it should be. Perhaps one day it will get close.
That is the best advertising they can have.
- Thread starter
- #5
This was only an RSV upgrade. Originally I had the mismatched rotors and pads which did score and make a mess out of the pads. They replaced them right away. I mentioned to another owner I needed to replace pads (about 10K) and he told me about the larger rotor replacement.
The new rotors are stainless and are larger in diameter and thickness than the current ones. Trikes built from 2009 or 2010 in think use this rotor setup.
The new rotors are stainless and are larger in diameter and thickness than the current ones. Trikes built from 2009 or 2010 in think use this rotor setup.
That is correct Gunny. I have the 2009 and the rotors are much better than the older ones. You should be able to stop on a dime now. I had to make some quick stops because of people sleeping in their vehicles.
Our 2010 conversion does not have SS with vents. They squeak at times.
Leo,
Are you going to call Hannigan and see what they say about your rotors and calipers?
Maybe if they say they can do something, you can side trip to New England and have a couple of lobsters on the way! It would be longer, but very well worht it! ThumbUp
Good luck!
Regards,
Rosy
From NH
I'll contact them and see what they say.
Ohh my trike stops on a dime now with them new rotors.. I have to be careful as I have locked them up twice now *oops* THEY ROCK!
Rosy, Jeannette misplaced your card.
Are you saying your business can install this upgrade for us? Thanks!
These are a very , very easy install, my Chihuahua can even do it
These are a very , very easy install, my Chihuahua can even do it
Jeff, You crack me up... :laugh:
Jeff's right... After much anxiety before seeing what was involved, even I managed to get this done in a nice quiet afternoon. But just don't tell Jeff about the long distance calls to his Chihuahua for support!
BTW, a big thanks to the folks here that made sure I would not have screwed it up!
And of course Hannigan, for standing behind thier product so well!
pa_don
BTW, a big thanks to the folks here that made sure I would not have screwed it up!
And of course Hannigan, for standing behind thier product so well!
pa_don
- Moderator
- #15
welcome aboard and job well done
On a 12 day road trip, so far. Stopping at Hannigan factory today to have our rotors changed.
I am Happy for all the Hannigan owners. I wish Champion had better support for there customers.
Hannigan now just started the computer phone system and I am not liking it at all
I loved the personal touch before.
I hope Hannigan has not got to big for there britches. :-(
we will see though. they ALWAYS have been there for me.
Kind of hard to harass the guys when your pushing buttons for a call back --LOL
Jeff
I loved the personal touch before.
I hope Hannigan has not got to big for there britches. :-(
we will see though. they ALWAYS have been there for me.
Kind of hard to harass the guys when your pushing buttons for a call back --LOL
Jeff
Have I said today how much I love Hannigan! Jim Gooch replaced our rear brake rotors and pads, along with implementing a solution for water getting into our trunk lock, at no charge! New vented, stainless steel rotors brake well and are quiet. The brake job would go for $500. I'm a happy triker...
Leo, I need a farther away picture of that trunk lock please.
And with the the cap open as well please
I might have to ask them to send me one.... Ummmmm
no charge for that as well?
You can just email me home email if you want.
Thanks,
Jeff
And with the the cap open as well please
I might have to ask them to send me one.... Ummmmm
no charge for that as well?
You can just email me home email if you want.
Thanks,
Jeff
I love my new 2012 Hannigan, and the plant is only 150 miles away. The new look, the great customer service and being one of the best money can buy was a easy choice for me.
I like RoadSmith a lot as well.
I like RoadSmith a lot as well.
Jeff, Instead of getting that key cap you should replace it with a T handle lock, it gives you the ability to either have it locked or unlocked but latched, that way you don't need a key everytime you want to get in there. ThumbUp
I need pictures and model and links to get one sir LOL
and how to install it.
and how to install it.
pictures , pictures , pictures.. All I know is that I have been fighting with # 2 lock system that is on there right now. it sucks.
And as Leo says, there new one can be left un-locked as well I guess
Veritas44
Pawn In The Game Of Life
Jeff and All,
The new system isn't impersonal. It's "targeted". efficient and expedient given the demand (client needs) vs the supply (employees available at that given time). Any good business wishes that the person you need to speak with was always available and at the ready to assist each and every client at any given time as the client needs and desires. However, that just can't be the case in the real world regardless of motive, intention, or the business. An unfortunate (at times) fact of life. No matter the system utilized, it is impossible to get the "human touch" (or any contact for that matter) if that human is either away from their phone conducting their other business responsibilities or already assisting another client.
Prior to their current system HMS had nothing in place to handle such situations other than no answer at all or a general answering machine which may or may not have been checked regularly or if so, message not received by the appropriate person in a timely fashion. Either way a failure. Now you can get right to the person or department that can address your need or leave a directed voice mail to them if they are otherwise engaged. Much more preferable and superior in client service and support. Not too big for their britches... simply human with all the constraints and incapabilities as shared by you and all human beings.
Again, not perfect, not always exactly when we want, not pleasing to 100% of the people 100% of the time, but as good as any responsible caring business can get given the real-world situation as it exists.
Hannigan Motorsports is, has always been, and will always be dedicated and committed to the best service and support humanly possible by any standard. Such is evidenced by its past and will be further proven in its future.
The new system isn't impersonal. It's "targeted". efficient and expedient given the demand (client needs) vs the supply (employees available at that given time). Any good business wishes that the person you need to speak with was always available and at the ready to assist each and every client at any given time as the client needs and desires. However, that just can't be the case in the real world regardless of motive, intention, or the business. An unfortunate (at times) fact of life. No matter the system utilized, it is impossible to get the "human touch" (or any contact for that matter) if that human is either away from their phone conducting their other business responsibilities or already assisting another client.
Prior to their current system HMS had nothing in place to handle such situations other than no answer at all or a general answering machine which may or may not have been checked regularly or if so, message not received by the appropriate person in a timely fashion. Either way a failure. Now you can get right to the person or department that can address your need or leave a directed voice mail to them if they are otherwise engaged. Much more preferable and superior in client service and support. Not too big for their britches... simply human with all the constraints and incapabilities as shared by you and all human beings.
- Technical/Service/Warranty: ext 225 or email: jim.hms@apex.net
- Sales/Product Info/General Questions: ext 224 or email: hannigan@apex.net
- Shipping/Receiving: ext 231 or email: kevin.hms@apex.net
- Anything not within the above purposes: ext 0 or email: hannigan@apex.net
Again, not perfect, not always exactly when we want, not pleasing to 100% of the people 100% of the time, but as good as any responsible caring business can get given the real-world situation as it exists.
Hannigan Motorsports is, has always been, and will always be dedicated and committed to the best service and support humanly possible by any standard. Such is evidenced by its past and will be further proven in its future.
Last edited:
But John.... I miss you .... ThumbUp
and YES as always you guys are the BEST !!
Like I say you guys have always been there for us no matter how
large the biz has grown. The best customer support around I think.
I myself just have to get used to the damn robots. never did like them :Shrug:
Keep up the great work !:10:
Jeff
and YES as always you guys are the BEST !!
Like I say you guys have always been there for us no matter how
large the biz has grown. The best customer support around I think.
I myself just have to get used to the damn robots. never did like them :Shrug:
Keep up the great work !:10:
Jeff
Veritas44
Pawn In The Game Of Life
No sweat or offense in the least Jeff. Actually, thankful for the feedback and the opportunity to communicate and interact with past, present, and future Clients in an open forum.
We are definitely not too "Big for our Britches" to discuss our reasoning or our policies and procedures. ThumbUp
FYI, I am not John.
I am Adam...
Another
Disgusting
Automated
Machine
How Bout Dem Apples...
We are definitely not too "Big for our Britches" to discuss our reasoning or our policies and procedures. ThumbUp
FYI, I am not John.
I am Adam...
Another
Disgusting
Automated
Machine
How Bout Dem Apples...
FYI, I am not John.
I am Adam...
Another
Disgusting
Automated
Machine
How Bout Dem Apples...
:laugh: ThumbUp
Adam, I called about 3 or 4 weeks ago about seeing if Hannigan might be able to Attend (one) day at the 2013 International Rally in IL (in Aug) talked to a robot and left message and nothing ever happened. ThumbUp
Now in the old days. one of you guys would say I will get back to you or just say NO we can't , so I gave up , there will be a bunch of Hannigan owners there as well from what I hear.. I told the committee that I would Call you guys up and let them know. they keep asking but I have to tell them I still have not heard back yet. . but we do have plenty of time LOL
There is a couple hundred folks that would LOVE to met the wonderful folks that make this awesome product the your company makes !!
Most of us have had to go through vendors and have never had the chance
to even see the company/people at all.
This is why I brought up the Robot thing.
Kind of like I emailed Jim G today about a lock and BOOM I got a message right back.. and that's not Jim LOL he's is always so darn busy
Umm maybe email? who should I email about this matter?
I will get off my soap box now :Angel:
Thanks,
Jeff
Now in the old days. one of you guys would say I will get back to you or just say NO we can't , so I gave up , there will be a bunch of Hannigan owners there as well from what I hear.. I told the committee that I would Call you guys up and let them know. they keep asking but I have to tell them I still have not heard back yet. . but we do have plenty of time LOL
There is a couple hundred folks that would LOVE to met the wonderful folks that make this awesome product the your company makes !!
Most of us have had to go through vendors and have never had the chance
to even see the company/people at all.
This is why I brought up the Robot thing.
Kind of like I emailed Jim G today about a lock and BOOM I got a message right back.. and that's not Jim LOL he's is always so darn busy
Umm maybe email? who should I email about this matter?
I will get off my soap box now :Angel:
Thanks,
Jeff
Similar threads
Welcome to the Trike Talk Community
Join our vibrant online community dedicated to all things Trikes! Whether you're a seasoned rider or just starting out, this is the place to share experiences, tips, and stories about your three-wheeled adventures. Explore modifications, maintenance advice, and rides, all while connecting with fellow trike enthusiasts from around the globe
Forum statistics
Share this page
