Cost Of First 1,000 Mile Service M8

[rhino 2]

Jack, good advise. I am taking my wife in for catarac surgery (first eye) this morning and I have some other commitments this week but I will try to get some time to go back to Six Bends and discuss this with them.

The over charging will be issue #1.

Bob, when they checked me in I asked about putting Formula+ in the tranny instead of just Syn-3 in all three holes like I normally have done. The first service guy who started my paperwork said he had never head of any changes like that to the 114 M8's. He went back into the shop and "claimed" he asked the top mechanic about it. He came back out and said there were no changes for the 114 motors as far as what lubricants to use. Page 151 in the owners manual would seem to dispute that if I am reading it correctly.

So today while I am babysitting the DW I will try to get a call in to Milwaukee and get the real scoop. If I find out Syn-3 is not suppose to be in the tranny then I'll be heading back ASAP for two issues.

If I remember correctly but my memory isn’t too good since the alien aduction I’ve had a few years ago but with my 17 synthetic three was recommended! When I started having the oil migration that’s when harley tech recommended formula plus for the transmission and that didn’t stop the migration it just got worse and worse

 

[ultrafxr]

I got curious about the recommended lubricants so I checked my Trike Models 2018 Service Manual Supplement and this is what it says:

Engine - recommended oil is Genuine H-D 360 motorcycle oil

Transmission and Primary - Formula+ Transmission and Primary Chaincase Lubricant and Screamin' Eagle Syn3 Sull Synthetic Motorcycle Lubricant 20W50 are both acceptable lubricants

Don't know of any reason why any of the TCs or M8s would be any different. Personally I do run full synthetic in the engine and Formula+ in the tranny and primary. I've run this combo in several two wheelers and now my TG. I've had no problem with shifting or finding neutral with any of them. And I do think the synthetic in the engine what with how hot it runs is a better choice. This is just my opinion but based on extensive study and experience.

 

[ISP-FL]

I got curious about the recommended lubricants so I checked my Trike Models 2018 Service Manual Supplement and this is what it says:

Engine - recommended oil is Genuine H-D 360 motorcycle oil

Transmission and Primary - Formula+ Transmission and Primary Chaincase Lubricant and Screamin' Eagle Syn3 Sull Synthetic Motorcycle Lubricant 20W50 are both acceptable lubricants

Don't know of any reason why any of the TCs or M8s would be any different. Personally I do run full synthetic in the engine and Formula+ in the tranny and primary. I've run this combo in several two wheelers and now my TG. I've had no problem with shifting or finding neutral with any of them. And I do think the synthetic in the engine what with how hot it runs is a better choice. This is just my opinion but based on extensive study and experience.

I'll dig through my paperwork/manuals again and see if I even have a "service manual supplement". The 19's came with one thick manual instead of two like previous model years. The Boom information is included in the single manual along with everything else basically.

Never had a chance yet to follow up on these issues yesterday. DW's cataract surgery went okay but a few hours later she got really sick and we ended up back in Dr. office at 10pm. Not much improvement today so back we go. Not sure what is going on yet.

 

[FRR]

I don't know about the new ones, but when I owned my Ultras ( last one sold in 2014) there wasn't a thing on that list that I couldn't do at home. Most of us can change the fluids and a lot of the other things were check this, look at this, etc. Why would anyone pay crazy prices like this?

 

[ultrafxr]

I'll dig through my paperwork/manuals again and see if I even have a "service manual supplement". The 19's came with one thick manual instead of two like previous model years. The Boom information is included in the single manual along with everything else basically.

Never had a chance yet to follow up on these issues yesterday. DW's cataract surgery went okay but a few hours later she got really sick and we ended up back in Dr. office at 10pm. Not much improvement today so back we go. Not sure what is going on yet.

Joe, sorry to hear your wife is felling sick after the surgery. Hopefully it will clear up soon. Best wishes for a speedy recovery.

Regarding the Service Manual Supplement - it does not come with the TG. This is the supplement to the factory service manual that covers the items specific to the trike. Like the factory service manual it must be purchased. I also just checked the touring model service manual which covers all models including the components on the TG that are the same as the two wheelers and as I knew it would it has the very same recommendation for lubricants as I posted for the TG. Both say Syn 3 is acceptable for the engine also of course.

 

[MDO]

I'll dig through my paperwork/manuals again and see if I even have a "service manual supplement". The 19's came with one thick manual instead of two like previous model years. The Boom information is included in the single manual along with everything else basically.

Never had a chance yet to follow up on these issues yesterday. DW's cataract surgery went okay but a few hours later she got really sick and we ended up back in Dr. office at 10pm. Not much improvement today so back we go. Not sure what is going on yet.

I'm keeping positive thoughts for a good medical outcome here. Good luck.

 

[ISP-FL]

Thanks for the good wishes. After a better morning and visits with two doctors from their group they decided it was a severe reaction to one of the drugs used to put her under yesterday. For next tuesday's surgery on her second eye they are switching to the same combination of drugs used in colon screenings.

I called Milwaukee a little while ago. I told him what page 151 in my manual indicated about Formula+ being the only recommended lubricant for the tranny. He looked it up and then put me on hold for a few minutes while he contacted someone else for clarification.

They didn't really say the owners manual was wrong. Their answer was actually "almost" clear. He said they recommend using Formula+ in the tranny for the M8-114 because that is what they used to test it. If a customer wanted to switch and use Syn-3 then that would be okay and in no way effect their warranty.

Just for added clarity I asked "then if I wanted to continue to use Syn-3 in all three holes, just like I did in my 2016 103 then that would be okay with Harley?" He said that would be fine. He asked me if I wanted a reference number and I didn't take one, probably should have but I have a hard time believing using Syn-3 would make a difference in the tranny anyway.

It wouldn't shock me to see this changed in the 2020 manuals, or whenever they reprint.

 

[MDO]

ISP-FL, it's good to hear positive news about your better half. I know the drugs they use for anasthesia can cause problems for a lot of patients for 24 hours after administering them.

Glad they have a plan for next time.

 

[GARYD]

I still think 3 different fluids in 3 different holes.

Personally I would never use the same fluid for 3 different applications. JMHO

 

[rhino 2]

I still think 3 different fluids in 3 different holes.

Personally I would never use the same fluid for 3 different applications. JMHO

If you have the oil migration then it don't matter..........

 

[ISP-FL]

I hope the 114's don't have any oil migration issues. I used to use different lubricants in different holes. I know that is how a buddy first taught me on my 2009 Ultra. Continued that with my WG I think, but when I got a 13 Ultra I started using Syn-3 in everything and didn't notice any difference in shifting or what the fluids looked like when I changed them. It is certainly easier and cleaner to use the same in all three holes and I have continued to do so.

 

[ISP-FL]

So this service was done on the 10th. With everything going on there was no way I could have rode back down there to talk with management, so I posted a review on Yelp a couple days later.

A person from Six Bends with a title of Customer Experience Manager responded to the review and asked me to contact her so they could address the issue. I called her and left a message. She called me back the next day and didn't have a clue who I was or what I was talking about. So I went through my story. Said she would check into it and get right back to me.

As Customer Experience Manager she must be extremely busy because 3 days later I haven't heard a word.

 

[rhino 2]

So this service was done on the 10th. With everything going on there was no way I could have rode back down there to talk with management, so I posted a review on Yelp a couple days later.

A person from Six Bends with a title of Customer Experience Manager responded to the review and asked me to contact her so they could address the issue. I called her and left a message. She called me back the next day and didn't have a clue who I was or what I was talking about. So I went through my story. Said she would check into it and get right back to me.

As Customer Experience Manager she must be extremely busy because 3 days later I haven't heard a word.

She probably Managers the Circular file cabinet.....:toilet:

 

[Jack Klarich]

So this service was done on the 10th. With everything going on there was no way I could have rode back down there to talk with management, so I posted a review on Yelp a couple days later.

A person from Six Bends with a title of Customer Experience Manager responded to the review and asked me to contact her so they could address the issue. I called her and left a message. She called me back the next day and didn't have a clue who I was or what I was talking about. So I went through my story. Said she would check into it and get right back to me.

As Customer Experience Manager she must be extremely busy because 3 days later I haven't heard a word.

So much for customer service

I would never shop there again

 

[ISP-FL]

They have ZERO customer service, and they are a joke.

Today while working inside my trailer I got a call from Black Wolf Harley (Bristol) who sold me my 19. It was the young salesman who we dealt with and he just wanted to ask me how many miles I had racked up and to wish us Happy Holidays. He knows we may or may not be back in that area again but he still wanted to touch base with us. Now that is customer service.