Where did my post go?

[QC Goldwinger]

I had a post about bad experience with a motorcycle parts store which has moved somewhere. Not sure if got pulled by administrators or what. I wonder where it ended up?:Shrug:

 

[tfdeputydawg]

JUST A GUESS: RULE #2
Excessive flaming or bashing of any member, company, dealer, manufacturer or brand via forum post, private message, or email will not be permitted. Please resolve any issue you may have outside of the forum.

 

[DanDolfn]

What determines "excessive"?

 

[tfdeputydawg]

What determines "excessive"?

I would assume what the admin. deems to be excessive. but, remember, my previous post was only a guess. A PM to Bazooka would most likely give you the correct answer.

 

[QC Goldwinger]

JUST A GUESS: RULE #2

Excessive flaming or bashing of any member, company, dealer, manufacturer or brand via forum post, private message, or email will not be permitted. Please resolve any issue you may have outside of the forum.

You were right Dawg. Seems the board doesn't want any messages posted that could potentially inflame the members or be negative in content.

 

[The Wolf]

Spot on QC.....
We don't wish to as they say s..t on anyone. This board is for fun, information and general mickey taking LOL. There are boards where one can lambast anyone they like but not here I am afraid. IMHO
I have been on here a long while and if someone has a gripe about another shop, person or vendor take it up with them...
There you go sermon finished

 

[tfdeputydawg]

I'm sure none of us want this board to be allowed to degrade to the point "the other board" did toward a certain individual and his business. I just cant believe things were allowed to drop to such a level! Nipping it in the bud, here is greatly appreciated, while each deciding that if you can't post positive, then don't post at all, would be even better.

 

[Saltywheels]

Right on Dwag!! Let the 'others' brawl & bawl! We're all here coz it's lively, clean, instructive & just plain fun...er, sorry, I'll get off the soap box now

 

[JJTRIKER]

Thats what my mother always told me.
If you cant say anything nice dont say anything at all
i have always obeyed .

 

[Chumbly]

I guess it's all just a matter of prospective...I come onto this site for information as well as fun and games. I think the original post would fall into the first category. When I was first researching a trike option, I would have prefered to get that kind of information about product and/or service. Just saying- sometimes that information is useful and not just a bitch session. JMHO

 

[QC Goldwinger]

I guess it's all just a matter of prospective...I come onto this site for information as well as fun and games. I think the original post would fall into the first category. When I was first researching a trike option, I would have prefered to get that kind of information about product and/or service. Just saying- sometimes that information is useful and not just a bitch session. JMHO

That was my purpose in providing the post. I have received a satisfactory response from Kuryakyn so my problem was solved. I was trying to assist others in avoiding the problems I experience without being in the hole $200.00+ first. I also look to these boards as a way to obtain information besides just having the social experience.

 

[Big_Un]

I guess it's all just a matter of prospective...I come onto this site for information as well as fun and games. I think the original post would fall into the first category. When I was first researching a trike option, I would have prefered to get that kind of information about product and/or service. Just saying- sometimes that information is useful and not just a bitch session. JMHO

I'm extremely new here... as in a couple of days... and therefore probably have no business adding my input. But I've been a part of bike customizing forums for about 6 years now. Often I have seen negative experiences, shared in the proper way, have very positive impact. I've seen situations where such posts have helped steer members away from a bad business. I've also seen situations where a good business, who was just having a tough time, was the focus of such posts and realized how bad it was getting... they later improved and thrived. I would say that the key is in how the negative experience is shared... whether it's constructive or simply bashing!

Just my .02.... now I'll go back to my corner. opcorn:

 

[trikeleader]

This board was set up to help members with personal bike problems and get them resolved through input by other members. Trike Talk discourages trash talk about members, dealers, or parts retailers. If you have a problem with one of these, work it out with the one involved, DO NOT berate on this site. We are a fun group and we want to continue to be seen as freindly.
Tom

 

[QC Goldwinger]

This board was set up to help members with personal bike problems and get them resolved through input by other members. Trike Talk discourages trash talk about members, dealers, or parts retailers. If you have a problem with one of these, work it out with the one involved, DO NOT berate on this site. We are a fun group and we want to continue to be seen as freindly.
Tom

If you read my post, I wasn't berating anyone. I was just sharing an experience I had. As a matter of fact, I made sure readers formed their own opinion. I didn't want to get involved in name calling, trash talking, defaming anyone's character. Just thought others could benefit from my experience.

 

[KDHUFF]

I am sure they are clearly posted, but I haven't seen the rules..

 

[DanDolfn]

Trike Talk discourages trash talk about members, dealers, or parts retailers.

I started looking thru here to get information on trikes. I've since ordered a kit from Hannigan.

I would be VERY disappointed in this board if I found out later that several members had trouble with Hannigan kits but were prevented from saying so. Fortunately, I don't think that's the case.

It's one thing to flame a member, a supplier, or a manufacturer, but sharing negative experiences just helps everyone else to be watchful. I sure see no harm and potentially a lot of help in that. For example, it would be helpful to know if a supplier or manufacturer cheerfully honors warranties or does so reluctantly or not at all.

 

[pasadenajim]

I read the post. It was pretty factual and I presume truthful. Truthful information about bad experiences would be appreciated by several members.

The "rules"? A forum is a private place and the owner/admin or mod can determine whatever rules he/she wants. That being said: there's "flaming" and there's telling the truth in a civilized way. It's like pornography, one should be able to look at it and figure it out.

Perhaps, a forum area for "dealer experiences" would be worthwhile? If ya' don't want to read anything less than enthusiastic, don't read that forum. I will say that reading posts here often feels like everyone is happy about everything...not likely in a real world. Such a one sided perspectve casts doubts on the objectivity and reliabilityi of what's posted here.

 

[The Wolf]

If you do have a problem with a dealer or vendor. Why don't you use your rights as a consumer to fight for your money back or some recompence. You must have a consumer act in the USA, so use this to great effect to fight any battle you have with any retailer/company rather wash your dirty washing in public so to speak
There is enough trash going around the world just now without hearing moans & groans from what I believe is a hobby, I get enough aggro at work without looking at it on my down time.............Oooops just been slapped by K, LOL

 

[Lucky]

I second that motion Wolf

 

[QC Goldwinger]

If you do have a problem with a dealer or vendor. Why don't you use your rights as a consumer to fight for your money back or some recompence. You must have a consumer act in the USA, so use this to great effect to fight any battle you have with any retailer/company rather wash your dirty washing in public so to speak
There is enough trash going around the world just now without hearing moans & groans from what I believe is a hobby, I get enough aggro at work without looking at it on my down time.............Oooops just been slapped by K, LOL

"Rights" - let me see, oh I could have spent several hours taking my bike partially apart to retrieve the items which I had altered(as required) during the install and the dealer may or may not have accepted the return which I had mailed at my expense.(by dealer own statements)

If so, dealer would have sent me a completely new set which would have required another couple of hours to assemble and install. All this just because I had 1(one) defective bolt. Where is the logic in this. All I was asking was the dealer to send me a replacement bolt.

How you might call this request my "moans and groans of which you believe is my hobby" is beyond me. I paid over $200.00 for the items and expected the items to be usable. If this is expecting to much in your opinion, then your welcome to it.

By the way, you must know me better than myself as I wasn't aware I made a hobby out of such behavior. Thanks for pointing that out to me.:Bow Down:

 

[The Wolf]

Oh dear........Have I upset you my man???
I was trying to point out that over here we have trading standards and the right to refuse an item if it is not fit for purpose. I was trying to enquire if you had such legislation to use as a tool against the company/shop who has wronged you.

Anyway..I come on this board to have fun and have fun poked at me, learn from others I can't be arsed reading stuff about companies etc.
Lifes too short for that thing..If I have a problem with someone I will use as much legislation behind me to get it sorted.... End of....
Remember Mr QC smile and the whole world smiles with you

 

[Papa Zook]

GOODWILL is the foundation this site was built on and will continue to be our top priority. Without respect and goodwill, all else crumbles into animosity and chaos. I've witnessed this countless times, and I'm sure you all have as well, most recently on another trike/bike forum many of you frequent.

Yes, we're quick to act on certain types of posts, but not without considerable thought and discussion among the staff. TrikeTalk is widely read, with almost 7 million hits per month, so we review all posts and moderate when we believe it is necessary. The criteria on which our moderation is based:

If the Dealer/Vendor/Manufacturer's product/service OR actions are:

a) a potential danger/defect/hazard to the riding public

b) stated complaint/defect/service is widespread and may negatively affect numerous persons

c) the offender has shown an ongoing or repeated pattern of poor or defective products or services

If any of these apply, the post should be a caution to others. If the complaint falls outside of these guidelines, then the post will most likely be edited or moved to our post graveyard.

We also strongly consider the magnitude and consequences of the stated complaint not being resolved and how it will affect the complainant and others who may likely experience the same defect/complaint.

In your particular case, we felt it was very unlikely that numerous others would receive a defective bolt supplied by Kuryakyn, who is known to be a quality manufacturer. We also considered the fact that your problem was resolved, though obviously not to your complete satisfaction. We believe your issue is best dealt with off the forum and between yourself and your local dealer.

 

[Papa Zook]

I might add, I understand you being upset at the way this was handled by the dealer, but this forum is not here to be used as a means to exact revenge upon any dealer, manufacturer or vendor. Your thread title and lengthy post repeatedly referencing the dealership name, location, owner and everyone associated with your conflict certainly smacks of revenge.

Thread Title: Warning on (dealership name and location removed)

Originally Posted by: QC Goldwinger

I need to inform fellow riders of an experience I had with (dealership name and location removed). Once you hear my story, you can make your own decisions on whether this is a business you want to support.

On 11/29/10, I purchased the Kuryakyn rotor cover and Ring of Fire for my GL1800, paying in excess of $ 200.00. The items were subsequently received and installed. Finishing up on the installation, the last bolt to tighten was the M 6 x 1.0 x 23mm BSCS shoulder bolt in the lower front fender. There apparently was some defect with the bolt to the extent it wasn’t usable.

On 2/7/11, I called Kuryakyn, explained my problem and asked if they could send me a replacement bolt. Finding I did not purchase the item from them, they suggested I contact (dealership name and location removed) who could then contact Kuryakyn for warranty service. I immediately called the (dealership name removed), spoke with (dealer representative name removed), customer service, explained what Kuryakyn told me. He said he would check it out and be back in touch within 2 days. After 8 days of no response, I contacted (dealership name removed) again and was told by (dealer representative name removed) they were working on it.

On 2/22, I heard back from (dealer representative name removed) who suggested the only solution was I return all of the product back to them and they would see what they could do. Since I had already installed on my bike, glued the Ring of Fire to the rotors, had discarded the boxes and modified the wiring to accommodate a switch, I thought his suggestion was ridiculous when I only needed 1 bolt. I asked (dealer representative name removed) if they would accept the return of all these items since they were all assembled at this point and was told he would need to check further. He also told me (dealership name removed) didn’t obtain product from Kuryakyn so would not deal with them on warranty issues. I then asked to speak with (dealer owner name removed), president of the business. (dealer representative name removed) refused saying he was the customer service rep. and was the person I had to deal with. I told him I wasn’t happy with his answer and wanted to speak with someone higher up. He refused to allow this.

I followed up on this refusal with Kuryakyn, spoke with Kim, who was very helpful and prompt in getting a response. I’m happy to report that Kuryakyn went above and beyond what I needed and is sending me the complete hardware kit for the rotor cover. I was very please and satisfied with how they handled my issue. Obviously, I won’t be purchasing any further items from (dealership name removed).

Carry on! ThumbUp

 

[BlueTrinity]

Couldn't agree with Zook more. One read of the post shows exactly why we don't want to be subjected to this kind of thing. When there are conflicts like this one, we are reminded that there are always three sides to the story, and this is just one.