Funny thing during warranty radio replacement

[Bikerbozo]

So I go in to have radio removed and sent in for repair under warranty. If it is still factory warrant they swap in new radio. If extended warranty they have to sent in mine. I figured it would be a quick thing taking out radio and covering hole with cardboard. They would just need to take fairing off.
When TG was in for big service recently (and they held it hostage for 7 weeks), one of the items I asked them to look at was lower screw was just spinning in fairing. Wouldn't come out. On other side was rusted and barely got that one out. When I picked up trike I was told that they had to charge me labor to fix it.....so I said no problem with that and thought they were saying that it had been done.
Turns out it wasn't. Mechanic never given go ahead and since they didn't feel like calling me, like usual, I didn't have opportunity to say go for it.
So now back to them removing radio. Fairing can't be removed. Different mechanic, who thought he was doing a quick job now spends over an hour drilling out screw. When I pick up radio they needed to order an insert also. All this extra fairing stuff now covered by warranty removal of radio. Had the desk people not been so incompetent it would have been at my expense.
The moral of this story? Sometimes...just sometimes...it pays to be dealing with a knuckehead (that is how my usual mechanic refers to counter people).

 

[Rod69]

Sometimes it just blows your mind. :AGGHH:

 

[eagle1]

yes some attention to detail would be great
.i think they need to use a checklist & have it initialed by the customer too!!

 

[zbear]

One of the 1st things when I got home with the 2013 trike was to put on the windshield bag. I bought it when I brought the trike home. The middle windshield screw spun in it's mount. I called and they repaired it when I took it in for the 1000 mile service. I am assuming they epoxied the anchor back in, but who knows what the idiots there did. I guess I will find out this winter when I remove the fairing.

 

[Oldmsocko]

I can tell you in 06 when I had a radio problem and the bike was still under warranty they swapped it out with a refurbished unit, not a new one.

 

[Lucky]

Nothing like customer service.RIDE SAFE

 

[Mr.Wizard]

Unreal...

Since the screw and insert are made of different metals the two will corrode. Each time you take out a fairing screw use anti seize or bar soap on the threads.

If a new one spins... look back to the factory floor.

It's not unusual for a dealer to epoxy a new (or even the old) insert in place. Epoxy is stronger than the fairing material.

 

[FRR]

I had a radio problem with my 2003 Ultra. Still under warranty. Took it to my dealer,, had the bike 3 weeks, every other day there was a story about this or that, but no results. Walked back in the shop one day after a month and found out the radio had never been touched and never returned to RS for the swap.. When I complained to the Dealer Manager he said, "well, what do you want me to do". Service writer who lied to me for 3 weeks didn't even get a reprimand. That is when I lost what little faith I had left in my dealer's service dept.

 

[Brentwood Bob]

I would be looking for another dealer. There is no excuse for shabby work or crappy communications. Period

 

[Lakeman]

Dealer (car) incompetents, had my truck in for service and told the service writer that the last time it was in they did not lub the upper ball joints. Oil, filter and lub job. Got the bill and there was a $1 charge for lubing the upper ball joints! Did not say anything, just paid and won't go back.