I have 3 radios that came up for renewal. The bill was for $450 . So I called them to speak with a real person. The first rep stood her ground, even after threatening to cancelling due to limiting funds. Told her I will think about it. The second rep did some bending, but not enough for me to be paying for the service. Told her I would think about it also. The third rep felt my pain, she even gave me excuses as to why I would quit as to enter it in the system to give me the $99.00 deal as advertised, per radio per year, as long as I paid in full for the year. With tax and royalty fees came to $112.00 per yr per radio. So don't give in on the first, second , or even third rep. Keep calling, play stupid, and eventually you will get the $99.00 deal. Worked for me.