When the TG is parked on an incline...

[sprinkman]

Their is a Harley shop north of me that sell amsoil and will use it for your oil change if you tell them that is what you want.

 

[Skeet7373]

I would have had some fun with this dealer, the 1st question I would ask is are you telling me I need to run Harley Davidson oil to maintain my warranty. If he would have made the mistake of saying yes, my next question is are you going to provide the proper Harley Davidson oil free of charge since it is a requirement for maintaining my warranty. Depending on how he answered that question would have been how hard I would have continued to work on twisting his tail. My final blow would to let him know I will be contacting Harley Davidson about his adamant requirement to run only Harley Davidson branded oil, we would also have a discussion about the Magnuson-Moss warranty act.

I don't know why he is like the way he is. I need a tape recorder the next time I'm in. I have a very hard time with his service manager that many, many people have complained on. But they keep him, why I do not know. So, I'll try another dealer. I thought about shortly will be my 5,000 service and I'll talk to him first and see what he says....never fear Sony is near.

 

[msocko3]

I don't know why he is like the way he is. I need a tape recorder the next time I'm in. I have a very hard time with his service manager that many, many people have complained on. But they keep him, why I do not know. So, I'll try another dealer. I thought about shortly will be my 5,000 service and I'll talk to him first and see what he says....never fear Sony is near.

Some owners place a lot of blind faith in their service manager, my dad and I used to do business with one. I found way too many things not right when their so called mechanics would perform warranty work. The owner wasn't interested in taking care of the short comings he has so we moved on.

Its funny how a dealer can gain a good reputation from a previous owner or staff and people will flock to them and never know what is really happening behind the scenes. I knew a great deal of what went on behind the scenes at this particular dealer under the old owner and service manager and the new owner and new service manager. The difference is night and day, the old service manager and owner had a much better dealership.

 

[screwball]

There is a dealer exactly 4.5 miles from our house, Old Road Harley. Used to be Van Nuys Harley. Moved out here 6 years ago. Wife and I buy T-shirts there, nothing else. We ride to Antelope Valley Harley. 42 miles from here, a beautiful ride through the canyons. Jen, the service manager NEVER questions anything we have told them wasn't right. We drop the trikes off for service, walk 1/2 a block to Denny's or Crazy Otto's for breakfast and the trikes are usually done when we are. Excellent service, great personnel. Being the closest dealer doesn't mean they are any good, just close. Personally I don't believe in second chances when the Service Manager and store management have given you as much grief as they have.

Good Luck

 

[Skeet7373]

There is a dealer exactly 4.5 miles from our house, Old Road Harley. Used to be Van Nuys Harley. Moved out here 6 years ago. Wife and I buy T-shirts there, nothing else. We ride to Antelope Valley Harley. 42 miles from here, a beautiful ride through the canyons. Jen, the service manager NEVER questions anything we have told them wasn't right. We drop the trikes off for service, walk 1/2 a block to Denny's or Crazy Otto's for breakfast and the trikes are usually done when we are. Excellent service, great personnel. Being the closest dealer doesn't mean they are any good, just close. Personally I don't believe in second chances when the Service Manager and store management have given you as much grief as they have.

Good Luck

Thanks Steve, and I do agree with you, however, there is not much to choose from here. Boswell's is in Nashville, Hd of Cool Springs is in Franklin, Tn and Bumpus Hd in Murfreesboro, Tn. the dealers here have a different mind set then other states. Everything has changed so much, I miss the days when I went in and they fell all over the place to make me happy, now, they don't want to see you again unless your paying for service.