Sponsor Review - DK Custom Products

[TonkaDriver]

I was headed through Memphis last Friday and was close enough so I took a detour down to Red Banks, MS for a stop at DK. Natalie came out when I pulled up and I told her who I was and she said "you're the guy with the wings".



Natalie and Dawn handle customer service and between them they know their stuff and they remember their customers. I think I got to meet just about everyone and got a tour from Kevin. Devin told me about production using the Haas CNC machine. I got to watch the first couple of passes on an oil filter mount for the relocation kit. I was amazed at their ability to innovate. Devin makes all their tooling to enable them to duplicate parts with exact precision.

It was really interesting to hear how DK was started and how they have progressed from building a custom handle bar for a bike Kevin had to where they are now. Another thing I was impressed with was the reminders of how important customer service is hanging around the offices.

All in all I really enjoyed my visit at DK Custom Products and came away very impressed by the people providing us with high quality products for our Harley's.

Kurt

 

[ultrafxr]

Kurt, I found Trike Talk a few months before I purchased my 2018 TG in September, 2017. I saw all the posts and great info from Kevin and like you thought I'd sure like to meet him, Devin and all the other folks there. Imagine my surprise when I saw they were in north Mississippi just about 40 miles from my home. When I contacted Kevin about a visit he was most gracious, offered to let me test ride his TG and even had Mary come up to the shop to meet me.

Since that time I've been honored and fortunate to call him a friend and have had many chances to visit and talk to him. And like you I am just blown away with Devin's capabilities in product design and manufacturing.

All of us are fortunate to have such a fantastic resource available and with such great products that enhance our riding experience.

Thanks for your post and for reminding me of all the above.

Jerry

 

[TonkaDriver]

The Copper Plated Wings. By the reaction they got, I think they all like what I did with the Cooling Deflector Wings. It is really cool the way they get things done.

Kurt

 

[Longbeard71]

I have order several items from DK Customs all ways fast shipping and high quality parts that fit and work great on my Tri glide. I would love to visit his shop sometime.:clapping:

 

[graygoat]

I am another big fan of DK. They have been very helpful with any questions I have had. Because they make and USE the parts they sell, gives me confidence in their products. To date I have the 14" trike rear lift kit, EBS, floor board extenders, 1.5" tank lift, deflector wings & tour pac relocator. All great products. I even made a tour pac "backup" tether based on what Kevin & Mary did with their '14. And all the info / advise that Kevin shares, amazing! :clapping::clapping::clapping::clapping::clapping::clapping:

 

[ShapeShifter]

:Agree:.....

 

[Jack Klarich]

The way a company should be run

DK Customs, it just doesn't get any better than that:clapping:

 

[cward59]

I agree with everything said on here. The folks at DK are the best in the business. I have spend several pay checks with them and the products are awesome. Dawn is a sweetheart and so helpful to make sure you are 110% happy.

 

[lightnin]

Great and very smart folks to do business with. Never a problem ever with anything bought from them. And I recomend them to all trike riders I run into and PaPa Zoosk too

 

[DK Custom Products]

Thank you for all the kind words!

We're having a Team Meeting today and I will be sharing your comments with everyone.

Kevin

 

[TonkaDriver]

Team Meeting

Thank you for all the kind words!

We're having a Team Meeting today and I will be sharing your comments with everyone.

Kevin

Let us know how it goes.

 

[cowboy472]

ThumbUpThumbUp DK

 

[MB1953]

I will add my .02 here. I started buying from DK when I had my '14 TG; Comfort lift, Deluxe Tank Lift, Dual Cool kit, floorboard extenders. When I got the Comfort lift, the directions were confusing me about the emergency brake. I sent an email to DK, and got a personal email reply from Kevin that I had gotten the wrong set of instructions (pre-14) and the correct set was attached. This was late Friday on the 4th of July weekend! Right there I knew that I had found an organization that lives by Customer Service. I have continued with DK now that I have my '17 TG, and I can't say enough good things about them , their products and their people. Keep up the good work; you have a customer for as long as I can ride!

 

[DK Custom Products]

Let us know how it goes.

We had a great Team Meeting.

About once a month we stop work for about 30 minutes and all get together to-

Review latest industry & company developments

Recognize exceptional Team Member contributions

Talk about what's ahead for the next 30-60 days

Talk about ways we can improve

Sometimes we read emails, posts, or product reviews from Customers (like yesterday from this thread)

I always end the meeting with some variation of how we need to keep our eye on the ball, which is to-

Provide:

Great Products

Fast Accurate Shipping

Superior Customer Service

Kevin