Motor Trike razor Driveshaft shears in half

I have a customer that had me come out and see his trike issue. Well what i saw I couldn’t believe but its seems it has never happened between all the shops ive asked and from the manufacturer MotorTrike. I’ve been hitting road blocks through out this repair even with Richard at MotorTrike trying to help me to just ignoring me now. Cant find a replacement driveshaft and its the new redesigned driveshaft too.

The green yolk not blue and i have a 3379 kit strange thing is i have not seen or come across anything like this. I would think MotorTrike would be more helpful other than directing me to local dealers, which also do not have and they would have to special order it like I would and charge me something crazy when i am even available to go and pick up my self. Angry, Frustrated and Disappointed shop foreman.
 
We have sorted out the issue's with Motor Trike Inc and Richard was why it got sorted. Still can't post pictures so i would love to show you guy's the dang thing just go through all the motions but no picture. Not even a error message given.

 
Shredded shaft

Quite interested in your experience with the dealer. Never heard of this happening before, and i’m Looking to convert my 2012 gold wing to the razor kit. Sure don’t need this frustration.
 

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