I have a 2007 Lehman Jackal (Suzuki C90) trike with a Memphis Shades windshield. I'm at 13.5K road miles and my lower anchor plate (the one that bolts on to the lower triple tree) broke...again. The left side tab fractured along the bend. This is the second time this has happened.
Memphis Shades replaced the first one for free (through the trike dealer) and they are doing the same for the second one (directly through me). No quibbling, no hassle. I told them what happened, they said OK, asked for my mailing address and said they were sending one out. Didn't even ask any questions to see if it was still under warranty (it's past the two-year mark). It was almost like they do this on a regular basis. I asked if there was some sort of factory defect with this part but the customer service rep said none that she was aware of.
I don't like looking gift horses in the mouth, but this was almost too easy. I may have stumbled on the best customer service function the world has ever known.

Memphis Shades replaced the first one for free (through the trike dealer) and they are doing the same for the second one (directly through me). No quibbling, no hassle. I told them what happened, they said OK, asked for my mailing address and said they were sending one out. Didn't even ask any questions to see if it was still under warranty (it's past the two-year mark). It was almost like they do this on a regular basis. I asked if there was some sort of factory defect with this part but the customer service rep said none that she was aware of.
I don't like looking gift horses in the mouth, but this was almost too easy. I may have stumbled on the best customer service function the world has ever known.