Boardtracker HD

[hddocfl]

Did Boardtrack HD go out of Business ? Thanks Or any other place to get HD parts at a Discount ? Thanks Doc

 

[rhino 2]

Did Boardtrack HD go out of Business ? Thanks Or any other place to get HD parts at a Discount ? Thanks Doc

Try; Ronnines HD.com........

 

[DK Custom Products]

Boardtracker out of business?

I just went to the their site, seems like it is working.

https://www.boardtrackerhd.com/

https://www.boardtrackerhd.com/check-out-our--parts-catalog

Kevin

 

[Trampas]

After I got my 2018 was going to buy the manual and trike supplement from my dealer like I have on all my bikes, but low and behold, they raised their prices to the extreme. I went to Boardtracker and bought them both from them with free shipping, still paid to much but cheaper than my dealer. Went on there a couple days ago to look for some parts to see if cheaper than my dealer, kept getting a error code, maybe its working now as Kevin said.

All for now Trampas

 

[Trampas]

Just went thru for parts catalog and still get a error, something isn't right or maybe they disbanded it because of their low prices, maybe to many complaints from other dealers saying we can't compete with boardtrackers prices, who knows, time will tell if the online gets back up or not.

All for now Trampas

P.S. I even tried the manual section and still got a error

 

[Wmitz]

I was reading an article that they are being sued by the mothership for failure to pay what they owe. There are several dealers/conglomerates involved. Mothership wants 6.5 mil in back fees. Not a pretty situation, I would think looking elsewhere for parts would be wise.

 

[Jack Klarich]

Try again Monday, maybe the winter storm knocked them out?

 

[Tadgh45]

Main website up but online parts catalog section is not.

 

[ultrafxr]

Here is a link to the article about the moco suing the dealership(s).

https://www.biztimes.com/2019/indus...ndMdi6xwEg6bMqjTgxu6oPQaj9llbPpufFuODqjt7Qxd8

I have been very pleased with all my transactions with Boardtracker . . . and there have been many. Hopefully they will get their financing worked out.

 

[rhino 2]

I was reading an article that they are being sued by the mothership for failure to pay what they owe. There are several dealers/conglomerates involved. Mothership wants 6.5 mil in back fees. Not a pretty situation, I would think looking elsewhere for parts would be wise.

Yep. They are being sued by Harley financing for selling merchandise holding on to the money and not paying the financing charges back to Harley...

 

[Quietrider]

I use Broadtracker a lot so hope they don't shut down their online ordering. I have also order from New Castle Harley Davidson. Prices are very comparable.

 

[DK Custom Products]

Wow! Just read the article. Sad. Hopefully they will get it turned around.

I was going to call next week and talk to Jim Palmer about Extended Warranty. Not sure I will now.

Harley filed its lawsuit on Tuesday, seeking a combined $6,290,340 from the dealerships. The company also sought a temporary restraining order blocking the dealerships from selling additional products financed through the company.

Federal court judge James Peterson declined to grant that order, noting it “would essentially require defendants to temporarily close their business.” Peterson did issue an order requiring the dealerships to pay any proceeds from financed merchandise sales to the company.

Who knows what all led them to their financial woes, but selling at the discounts they do certainly cannot help.

Kevin

 

[rhino 2]

How much cheaper is he than the competition....? Maybe that explains how he can undercut other dealers......

 

[ShapeShifter]

Wow! Just read the article. Sad. Hopefully they will get it turned around.

I was going to call next week and talk to Jim Palmer about Extended Warranty. Not sure I will now.......

Kevin

If you choose to go get a plan. Keep in mind that Boardtracker is only the plans seller. So I recommend you get him to identify the Plan Administrator(s) for the actual plan you intend to choose, then diligently do your research as to the selected companies past and present performance. Word to the wise.....

 

[DK Custom Products]

If you choose to go get a plan. Keep in mind that Boardtracker is only the plans seller. So I recommend you get him to identify the Plan Administrator(s) for the actual plan you intend to choose, then diligently do your research as to the selected companies past and present performance. Word to the wise.....

I've purchased only HD plans from him in the past. Used to be able to get them over the phone. The last few years have had to actually go visit him with the bike...HD no longer lets dealerships sell outside their area.

Kevin

 

[ShapeShifter]

I've purchased only HD plans from him in the past. Used to be able to get them over the phone. The last few years have had to actually go visit him with the bike...HD no longer lets dealerships sell outside their area.

Kevin

Exactly.....so it's important to be able to evaluate who the Plan Administrator(s) will be for the specific covered services one chooses, i.e. Service Only Contract or with Wheel & Tire Contract. Given what has been revealed about the company's financial predicament, profitability may now have more influence on sellers selection of Plan Administrator(s). Just sayin' without saying.....

 

[KJB]

Interesting. I just bought my 2013 Sportster from Boardtracker when I was in Wisconsin for the holidays. Got a fair deal and had the bike shipped to Florida. They were going to get me an owner's manual for it. Maybe that's why I haven't heard from them. I also bought my 2015 Tri Glide ESP from Jim Palmer back when it was Cutter HD. Saved $$$ over what my selling dealer wanted for the ESP.

 

[ultrafxr]

If you choose to go get a plan. Keep in mind that Boardtracker is only the plans seller. So I recommend you get him to identify the Plan Administrator(s) for the actual plan you intend to choose, then diligently do your research as to the selected companies past and present performance. Word to the wise.....

The administrator is First Extended Service Corporation. I just bought one a couple months ago and so did a friend for his bike. I know from other forums that they have been OK when repairs were needed. But just like the H-D sponsored ESP there are some caveats that will void coverage - like having a trailer hitch or as they state being 'equipped for towing.' And you've got to follow the rules and get repairs pre-authorized. Pretty much the same as the H-D sponsored version so I'm not concerned.

The current owners will get their financing worked out or they won't and someone will pick up the dealership. Doubt it will affect the sale of the discount esp.

 

[ultrafxr]

How much cheaper is he than the competition....? Maybe that explains how he can undercut other dealers......

They used to be at 20% discount like several others but last year I think it was they lowered to discount to the 17-18% range. This really shouldn't be the cause of their difficulties necessarily but like any other business you have to watch your revenue vs expenses to keep all the balls in the air so to speak. Perhaps the current owners overpaid for one or both of the dealerships based on the assumption that things would continue as before. And we now that sales have slowed way way down the last few years. That imo is probably the root cause of their financial difficulties.

 

[v4bob49]

I've purchased only HD plans from him in the past. Used to be able to get them over the phone. The last few years have had to actually go visit him with the bike...HD no longer lets dealerships sell outside their area.

Kevin

Jim Palmer is a friend of mine, he used to be my next door neighbor until I moved. I still stay in contact with him since I only moved about 25 miles away. He is still affiliated with Boardtracker H-D, but no longer has an office there. He now works from home where he operates both the MVP Insurance Agency and Discount ESP. He sells extended service plans all over the country. Here is the URL for his website: https://www.discountesp.com/questions

I doubt that Boardtracker's financial situation will have a negative effect on his Ins. or ESP business.

 

[ShapeShifter]

The administrator is First Extended Service Corporation. I just bought one a couple months ago and so did a friend for his bike. I know from other forums that they have been OK when repairs were needed. But just like the H-D sponsored ESP there are some caveats that will void coverage - like having a trailer hitch or as they state being 'equipped for towing.' And you've got to follow the rules and get repairs pre-authorized. Pretty much the same as the H-D sponsored version so I'm not concerned.

The current owners will get their financing worked out or they won't and someone will pick up the dealership. Doubt it will affect the sale of the discount esp.

If the buyer is pleased with the Administrator(s) past and present performance, then nothing else matters. Nuff said.....

 

[hddocfl]

Thanks all for the info, It was my go to place for HD parts.

 

[ultrafxr]

Haven't seen any mention on this or other forums about calling to check about the online store. Guy at Boardtracker H-D said they were trying to figure out the problem with the online store and hopefully it would be back up and running before long. No reason not to believe him but it's been down for several days and does make one wonder. But it could be some kind of equipment failrue (server perhaps) that requires a new part to come in and get configured. Still a bit suspect imo that the online store is down just as the news about the financial difficulties broke. Time will tell.

 

[rhino 2]

Haven't seen any mention on this or other forums about calling to check about the online store. Guy at Boardtracker H-D said they were trying to figure out the problem with the online store and hopefully it would be back up and running before long. No reason not to believe him but it's been down for several days and does make one wonder. But it could be some kind of equipment failrue (server perhaps) that requires a new part to come in and get configured. Still a bit suspect imo that the online store is down just as the news about the financial difficulties broke. Time will tell.

I tend not to believe in coincidences

 

[Old Road Dog]

I've ordered many products from Boardtracker/Kutter over the years. Always give my local dealer first shot but if they cant match BT 20% off then I'll get it from Anthony. Due to the constantly changing weather patterns here in N.C. Ive come to try to simplify life in my old age.One day it'll be in the mid 60's then drop into the 30's.Average around 50 degrees.So I wanted a pair of FXRG waterproof overpants. Need em in medium. My local dealer only has X Large. Apparently only big jamokes ride HD anymore.Cant locate in her system. BT had my size 20% off list.So I place the order on Thursday.Anthony got em to me Monday.Presidents day! Cant believe USPS parcel were running.Now Im not gonna debate HD's motorclothes Vs some other brand. If you prefer something else-go in peace. But these pants fit great and work as advertised. Pricey- yes. Im old and I dont care- I want to be comfortable. I ride in any weather.So now I decide I want the FXRG triple vent jacket to match. Same deal. Motorclothes gal only has XL.Cant match BT's price either. So I order the jacket on 2/23. Cost $520 shipped. Still no sign of it.Not gonna panic. Anthony said 2-4 weeks. We shall see. If Boardtracker goes belly up I may have some recourse via Capital 1.

 

[Trampas]

For people that are planning on buying a ESP from Jim Palmer, I would think twice, saw on the HD forums about Boardtracker and according to what I read the ESP or discountESP is connected to JHP holding which owns Boardtracker, might want to go there and see for yourself, I have no dog in the fight, I bought my extended warranty from my dealer, just passing on what I read to help others out.

I may have read it wrong and I did read it twice but I didn't go thru all the posts but did see where JHP holding I think that is the name and they own DiscountESP and Boardtracker.

All for now Trampas

Hope Kevin sees this since he was posting about getting extended warranty from them

 

[ron49th]

Canadian Accessories and Part Catalogue

Just looked at the online HD Accessories and Parts Catalogue and there are no prices listed throughout the catalogue. Not sure when this happened but it is a fairly recent development. The past Canadian Catalogue is the same as the US but with different prices to reflect the dollar difference, - and the US version always included Instructions whereas the Canadian one never did. Now no prices as well.

Ron

 

[PosseRider]

For people that are planning on buying a ESP from Jim Palmer, I would think twice, saw on the HD forums about Boardtracker and according to what I read the ESP or discountESP is connected to JHP holding which owns Boardtracker, might want to go there and see for yourself, I have no dog in the fight, I bought my extended warranty from my dealer, just passing on what I read to help others out.

I may have read it wrong and I did read it twice but I didn't go thru all the posts but did see where JHP holding I think that is the name and they own DiscountESP and Boardtracker.

All for now Trampas

Hope Kevin sees this since he was posting about getting extended warranty from them

Check post #20

 

[ultrafxr]

For people that are planning on buying a ESP from Jim Palmer, I would think twice, saw on the HD forums about Boardtracker and according to what I read the ESP or discountESP is connected to JHP holding which owns Boardtracker, might want to go there and see for yourself, I have no dog in the fight, I bought my extended warranty from my dealer, just passing on what I read to help others out.

I may have read it wrong and I did read it twice but I didn't go thru all the posts but did see where JHP holding I think that is the name and they own DiscountESP and Boardtracker.

All for now Trampas

Hope Kevin sees this since he was posting about getting extended warranty from them

I bought a 7-year ESP with W&T from Jim last fall so I am very interested in how this plays out. I must confess ignorance in that I did not understand that the selling dealer - Boardtracker which is owned by JHD Holdings in this case - is the party which actually pays the ESP claims. I don't know if that is true with the H-D sponsored ESP. Does the actual selling dealer have to pay the claims or does H-D corporate pay? Any way JHD is the company which is being sued by H-D. So they are already behind in payments and if anything even more catastrophic should happen (like shutting down) then where would we as ESP holders be?

I've had a couple emails with Jim Palmer and today I called the Administrator which if First Extended Service Corporation (1st). Both Jim and 1st confirmed that the selling dealer pays the claims. Jim unequivocally states that the problem with the New Berlin store (Iron Town H-D) will be worked out very soon and that the finances for Boardtracker will be also and Boardtracker will stay in business. Both Jim and 1st told me that in the worst case if the selling dealer was insolvent then Virginia Surety which insures the ESP would do so. I have no reason to doubt what two independent sources have told me but I sure hope it doesn't come to the insurer having to step in. My H-D factory warranty is good until the end of September so I have plenty of time to cancel the Discount ESP and pick up a H-D sponsored ESP if I need to do so. Right now I'm just going to sit tight and see what develops.

 

[MDF48]

Cornerstone ESP

I purchased a 7 year, with tire coverage, from Jim in February 2018. At that time he was selling First Extended as his primary company, but could still write for CornerStone United. I decided I wanted Cornerstone because most of the people that had bought Cornerstone over the last few years for motorcycles, were satisfied with them.

I called Cornerstone this afternoon and spoke with a representative about this matter with Boardtracker and the ESP stuff. The gentleman told me that they (Cornerstone) paid the claims and not the selling dealer. He said it didn't matter if they, the seller, was still in business or not. Now I have no way of knowing how far up the importance chart the guy I spoke with is, but he sounded knowledgeable to me and assured me that Cornerstone paid the claims.

So, I guess I feel a little better about my situation with Cornerstone. I sincerely hope that things work out for Boardtracker and Jim also. I have done a lot of parts business with them. I don't know if buying the HD ESP would be handled differently or not.