A big thumbs up to Motor Trike CS and this forum in particular

[JaysGone]

A big thumbs up to Motor Trike CS and this forum in particular

Im brand new to the trike world.
Though not new to motorcycling in general.
Ive been riding for over 35 years.
With biking as my main form of transportation.
I just want to give this forum in particular a big thumbs up ThumbUp for giving me a place to ask questions and get real honest answers from most of you here to what for me have been problem areas.

As with any forum we all cant always get along, but you try to as best you can.
Some are just not going to like me and see me as whinning.
Those people dont know me or my personal issues, thats their loss.

This place had to be right or wrong my main communication portal between Motor Trike and myself.
For whatever reason I have been able to send Motor Trike email.
But I dont receive theirs on my home system???
Im not one to call over and over on the phone, thats just not how Im built..

Thankfully Motor Trike read my Trike Talk posts and communicated with me here by PM.
I found out that they read and communicate with customers here every day.
So do the other trike sponsors.
You just dont get that anywhere else.
Thats what makes TrikeTalk a great forum.

Motor Trike has bent over backwards and has been unbelievably helpful with my particular problem since buying this trike..

Im a single guy and Ill say it right out here.
Handicapped.
I have no real way of traveling to have my bike serviced if it required being left overnight at any of Motor Trikes official dealerships.
None of which are located less then a 2+ hour ride from me.
I didnt want to have to ride the trike and take any chances of getting stuck or possibly making matters worse.
I made a ton of calls locally to individual shops in my general area and got every excuse known to man as to why "We" dont work on trikes.

Motor Trike and Richard went the extra mile for me.
I was able to find a local shop to take care of my issues.
Motor Trike then made arrangements on my behalf to have the work covered under the warranty.
Ive never in 35+ years had a company do something of this nature for me.
I was a CS rep for Toys R Us in my past and their are limits as to what one can do sometimes.

So again in closing this post.
Thank You Richard, you I guess will be the 1st to know what Ed and Dave end up doing for the repairs of my trike.
I dropped it off this morning, they then gave me a ride home.
I guess the trike will be done sometime by the middle of the week.

To the rest of Motor Trikes CS staff.
A big thanks to you too persons unknown.

And lastly but in a large way to Zook and TrikeTalk.com.
For giving me a place to air my dirty laundry.

 

[pin-hi]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Great to hear how Motor Trike stands behind their product. It sounds to me that they do this not to create good will or attract future business, but simply because it is the right thing to do.

I had the same experience with Kliktronic when I had some minor issues with the electronic shifter on my trike. They remedied my concerns immediatly and to my complete satisfaction.

Kudos to Motor Trike!!!!

 

[felixpirozzi]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Every time I call motortrike with a problem they send me the parts or tell me how to repair any problem I have had. I get better service from them than I do with honda!!

 

[OlManRivh]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I'm looking to buy a used Trike. One of the conditions is having the Motor Trike conversion.

 

[Gold Rush]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I have to toss my hat in this ring also. The folks at Motor Trike have always treated me very well. At least they have when the communication lines are working. I don't know why but several of us have mentioned not getting email responses to our questions but when we call they pull them up from their archives. :Coffee::Coffee:

This past week I ended up calling because I hadn't gotten a response. Sure enough Richard pulled it up and even read it to me. His answer was exactly what I needed to hear. ThumbUp I even checked the spam and junk mail folders to see if his email had found it's way there. NOPE... Just one of the mysteries I guess...

I'd suggest you give them a quick call if you haven't gotten an answer in a few days just to make sure they did get the question at least. Sometimes emails end up in cyber land. I got a couple from my brother two weeks ago that had been bouncing around out there for over a month. GO FIGURE..... :Shrug::Shrug::Shrug:

 

[Papa Zook]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Or just Private Message them here on the forum. They are here every day and I know for a fact they respond quickly.

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Im just not one to call folks too often at their place of work to complain.
All has been resolved in my case.
Now its up to the repair shop.

I did find a shop that had a lift and a person who has the knowlegde to work on an IRS system.
None of the "bike" shops in my area had a lift or would even work on an IRS ride.
It takes more then just a bike shop it seems to be able to work on trikes.
I gave Richard his name and phone number and Richard called the shop the next day to offer his help and assistence if needed.
For that I thank him.

I dropped the trike off yesterday.
The shop will call me in the middle of the week or so.
Hopefully the repairs can me made without any difficulties.

For me its back to my RoadStar for a few days...............

 

[hbrogan57]

Re: A big thumbs up to Motor Trike CS and this forum in particular

well...congrats on finally getting your stuff together on this.

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

This shop does or did primarly restoration work on V-Twins.
I had some work done at this shop about 6,7 years ago when I had an HD.
In 05 I bought my Yamaha.
Bring it to them for something piddling.
They didnt want to take it on.

I brought my Valk rim there to have a CT mounted in 2010
I honestly put the place out of my mind.
I stopped in there last week.
Lo and behold not only do they now work on everything.
They are a dealer for some HD based trike company Im not aware of.
So they have a proper lift, and a mechanic who knows IRS systems.
Ed and Dave a father and son couldnt have been nicer.
They are happy to do and have the work.
Richard calls them and offers his help and advise if needed.
I dropped off the trike yesterday morning.
Ed gave me a ride home.
My trike should be ready some time next week.
Best of all the shop is all of 2 miles from my house.
Things couldnt have worked out better.
I for one am very thankful for that.

So again a big thumbs up for MTs help and Delray Cycle.ThumbUp
They even have a really nice website now too.

Delray Cycle: Motorycycle Repair & Restoration, Delray Beach, FL

 

[Nana]

Re: A big thumbs up to Motor Trike CS and this forum in particular

What joy to find a great resource just 2 miles from you!!!! Wonderful news .

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

What joy to find a great resource just 2 miles from you!!!! Wonderful news .

Its been a long trip indeed only to refind a forgoten by me and helpful shop right in my own backyard.

I know Im getting really repitious here but MT did more then be helpful to me. In this weird trip with miscommunication and emailings.
Im hopping for a good resolution to all this from Delray Cycle and an end to it.
So I can get back to riding.

Thanks Nana for a place for me to grip, whine, express my fustrations, and get things done.
If Ive made some readers uncomfortable..............for whatever reasons......sorry.

 

[Nana]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Ahhhh....but it all came together for you. If this forum family could help achieve that, it is all good!

 

[Gold Rush]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Its been a long trip indeed only to refind a forgoten by me and helpful shop right in my own backyard.

I know Im getting really repitious here but MT did more then be helpful to me. In this weird trip with miscommunication and emailings.
Im hopping for a good resolution to all this from Delray Cycle and an end to it.
So I can get back to riding.

Thanks Nana for a place for me to grip, whine, express my fustrations, and get things done.
If Ive made some readers uncomfortable..............for whatever reasons......sorry.

Hey Jay .. Don't go getting all mushy on us now... We like you just fine the way you are!!!

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Folks
Im just actually overly happy how this has all ended up so far.
At first I was extremely fustrated due to commication difficulties between myself and MT.
Almost 6 weeks of sending emails, getting no response on my end from MT.
The thought of having to go over 3+ hours to a dealer wasnt something I was looking forward to.
Being single with a long overnight trip. The thought of staying in a motel for a few days while waiting for a repair.
The thought of the bike breaking down on the way was on my mind.:AGGHH:

Some of you guys have been very helpful.
Some have emailed me saying Im butt kissing being a phony etc.
Whether I had done my due dilligence before buying this trike then complaining about its non adjustability for me in my case.

None of you know me or my physical limitaions.
I try to explain my side of things etc.
I get crapped on for it.
Over 2 different forums.
Im over that........ so save your emails.

I am again however extremly happy overall how all this is turning out so far and to eventually find a place in my own backyard.
Richard being very helpful when he didnt have to be,
This board for allowing me to be a PIA.

Now if this is being a** kisser to some of you??
Im an a** kisser. I can live with it.
Some of you have a very strange definition of being given a place to air ones problems.:Shrug:

 

[hbrogan57]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Here's a Wing that had a seat done. So it IS, in fact, possible to get a nice job done.

So, before you get to hacking on that seat yourself you may want to shop around a bit and see what you can find.

.

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Thats exactly what Id like to do less the back rest part.
Thanks for the photo.
Ill use that when I talk with some local upholsterers.
They are plentiful around here.

 

[Chumbly]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I guess this explains why I never got responses from my emails either... trying to phone didn't work either. Richard did finally get in touch with me, but at a time when I couldn't really talk and weeks after I'd already dealt with the problem, (or rather muddled my way through it.) I found Katie totally unprofessional in our conversations...(one time she'd tell me one thing, next time she wouldn't remember what she'd said and tell me something else). And so far, two installers (company reps as far as I'm concerned), have cost me close to $1500 in expenses, and personal time lost, and I don't feel I received services to justify these losses.

From now on, I'll deal with my own problems, and would never recommend anyone buy a Motortrike based on my experience. If you have a good experience with Motortrike, great, and it should be talked about. I'm not bitching here simply to bitch. After reading all of the "full of sunshine" posts, I thought "Great for them" but I feel this thread needs to be balanced out with a different flavor to give people a true prospective of what's going on. If Motortrike is truly dealing with their customer service issues, then great, and I feel that will show through in the end without any censoring of my posts. I'm just trying to voice my own experience and "let the chips fall as they may"

 

[keepinon]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I've got a little different take on customer service. I bought my trike used, as near as I can tell, it was triked around Y2K. An original owner could expect service calls answered and warranty help for whatever the original contract was for. I never expected any assistance, so I've never contacted MT on any issues.

The fact that MT allows their copyrighted service manual to be hosted online here (it was a big help to me in servicing/learning the do's & dont's) tells me they're pretty standup folks.

Try hosting Mother Honda's manuals on the 'net. Their lawyers will be calling pronto. Don't want to deprive Honda of a service fee! I've seen this happen on many sites, so again, Kudos to MotorTrike, and TT for a place to do it.

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I guess this explains why I never got responses from my emails either...

Right or wrong Chumbly.
For weeks I was in your shoes waiting for an email reply, that never came to numerous emails sent beginning in Nov before I even bought the trike.
Im not, never have been looking for anyones sympathy.
I was more or less in your situation and willing to take it on somewhere some how on my own. With no clue as to how to go about it.

Eventually
I found the shop on a friday and used this forum to PM, MotorTrike directly with the details.
Richard with the info I supplied him here in the PM. On the following monday or tuesday, talked to the owner of the shop.
He <Richard>then called me as I also gave him my phone number in the PM.
He explained whats what that he indeed had been recieving my emails all along, but with me not getting his back???
The PM here was a last resort by me.
Alls well.
I dropped the trike off this past friday.
What eventualy turns out??
I honestly dont know yet.
I havent heard from the shop and dont expect to before midweek.
This is more or less as it stands now.
Bike is at the shop. Ill wait for a call.
Im assuming it can be repaired where it is. I am hopping that to be so.

I dont expect you to have read this thread beginning to end. Its not important that you do.
I didnt know what else to do, but try to get to MT from here.
It worked.

I gave a Big Thumbs up particulary to the forum owners, and to MotorTrike CS for taking care of and allowing me to air my problems here in public.
Im a big boy I can take the crap Im getting at home in my email for saying what a good job, they the forum owners and MT have done by me.

Im truly sorry you had to go through your difficulties Chumbly, as my own are on the way to being resolved.

 

[Chumbly]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Yep, and good for you. And good for MT for stepping up to the plate. I just can't help but wonder what the outcome would have been if this wasn't such a public forum... but enough of this, onwards and upwards.ThumbUp

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Yep, and good for you. And good for MT for stepping up to the plate. I just can't help but wonder what the outcome would have been if this wasn't such a public forum... but enough of this, onwards and upwards.ThumbUp

I agree enough from me too.
Next post will be a thumbs up or a thumbs down when I hear about the trike.
Its fixed or its not.

 

[JaysGone]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Well 7 weeks later to get both cv prop shaft seals done ..........correctly...............Its baaaaaaack and running like aces.

A bit of an out of pocket expense, but I expected that.
MT did send them the seals,
But and there always is a but.
Due to the fact that the shop that did the work had alot and I do mean alot of trouble getting the trike up in the air. This trike is all of 2 inches off the ground folks as the 2 gashes already from speed bumps in my right side running boards wil attest to.

I can see why MT wants their dealers to have a 4 post lift.
The shop in Delray are a good bunch.
But they use regular platform lifts with side wings for trike work.
They are a dealer for DFT and have no issues with that trike kit on their lifts.
As all of what they do trikewise, has been for V-Twins in the past.

The MT/Wing combo was a learning experience on my account, for us all.
Just removing the wheels and a lack of working space once they were off was a fun thing to see.
I could not have done it myself on only jack stands.
That 100% would have been unsafe.

From pictures I provided to MT it appeared as if the right side seal was shot.
MT allows 4 hours to replace the seal on one side.
Both sides were actually leaking by the way, not just the right side as it appeared intially.
They right or wrong had to take out the pumpkin.
Took 3 guys to lift it all up and off.
As I just watched.
It would have been difficult otherwise, if not impossible on a wing type lift with no middle hatch to do anything else.

Me Id have removed the rear body myself, but thats why I dont do repairs for a living.
A couple of 10 hours + spent on the actual intital job, maybe and alot of the trike sitting waiting to get the work done otherwise.

I picked the bike up rode it for a few days and honestly alot of vibration for a Wing.
I knew the drive shaft had to be in wrong.
I had to show the techs the pics and pages from MTs install manual regarding the drive shaft install.
Thanks to who ever it was that did the install manual here.
Sure enough it was in wrong.
Why would they have known otherwise??
A drive shaft is a drive shaft isnt it???
Not a MT shaft guys.
They did a short test ride 30-35mph very little vibration, they thought all was normal.

2 more weeks sitting, 3 borrowed ramps set backwards got the trike up high enough to redo the drive shaft as per MT.

Take the bike out again and no air pressure in the rear shocks zero nada zilch............some thing wasnt right. :gah:
Compressor was running but a fitting was loose someplace.
Back to shop and it sat some more......................other bikes to fix, only 2 techs.

Get the trike back this past Saturday and I rode it like a fool.
I did some stupid things I wouldnt normally do riding to check everything out.

So far everythings PERFECT.

I hope it stays this way for many many more miles and years...............

I dont think Delray Cycle is in any hurry to see my trike again any time soon though. And I hope they dont myself. But there is no hard feelings on anyones part.
As I said before, this was a good learning experience for us all..

Now its time for me to learn as much as I can about how this trike works.
I know nothing about a GoldWings mechanicals.
Guess Ill be reading alot on the 1800 tech forum.
Time for some homework to get myself a proper lift, or at the least some ramps and do myself what it needs in the future.
I honestly always wanted a 4 poster just never had a real reason to spring for one.
Now I do....... next present to myself maybe???
Give me 6 months and I will know every nut and bolt on a MT kit and GoldWing.
Thats a promise to myself.

So it might just be some time before Im back here again.
I do read here daily, but as I know so little about a Wing presently not much I can contribute here actually.

Thanks to all who were helpful here.
And to Zook for giving me a place to air my troubles.

 

[Blackwillow]

Re: A big thumbs up to Motor Trike CS and this forum in particular

I did not have a good experience with dealing with MT. I will not purchase another kit from them or there dealers any time soon as I plan to ride this trike and repair on my own regardless of warranty. Since bringing the trike home since last March I have had a few issues that MT is well aware of due to various phone calls and emails.
My dealers in this area are woefully inexperienced and indecisive as to costs to install said kits. My own experience with my dealer to date is that as I start to perform regular maintance to my trike I find flaws in the workmanship of the installation. namely the brakes need to be bleed, the exhaust pipes are not set up right that one sticks out further than the other and are not level. My parking brake cables are rubbing on the inside right tire and need to be tide back. Had my trike up on the lift to check out the brake/bleed problem and cannot believe the amount of rust on the MT chassis at this point. Can you say powder coat?? 4 bolts hold the calipers together. and they are rusted at this point so will be swappin them out for SS. Buyer beware. Thank the gods I am handy with a wrench.ThumbUp

 

[cjmitch]

Re: A big thumbs up to Motor Trike CS and this forum in particular

The fact that MT allows their copyrighted service manual to be hosted online here (it was a big help to me in servicing/learning the do's & dont's) tells me they're pretty standup folks.

Are you sure thats motortrikes service manual, I think a member here on this forum made that service manual.

 

[keepinon]

Re: A big thumbs up to Motor Trike CS and this forum in particular

Are you sure thats motortrikes service manual, I think a member here on this forum made that service manual.

LOL, I had to go back & look. I should read the complete manual, as it does say in the credits at the end, the author thanked MT for their assistance (among others).

So you are correct. Still, a great thanks for the service manual, to the author, and all contributors.