Ray55
850+ Posts
I finally got my trike back from the shop where it had sat since about mid-February. The shop had ordered a new 131 S.E. engine for me and from the time the order was submitted at the dealership, it took 10 weeks for the motor to arrive at the dealership. It was uncrated on the 17 of May and it sat in the shop for a couple of weeks while the shop finished up projects that was already under repairs. The motor was installed in my frame and when they went to install the cooling lines it was found that the engine was built with the front cylinder had a water-cooled head and the rear cylinder had an oil-cooled head. after a couple weeks of back and forth between Harley and the shop, Harley admitted that a mistake had been made during the assembly process, a new water-cooled head was ordered and that took another five weeks to get.
When the dealer gets the replacement head, the service manager calls the shop and tell the owner that the Dealership is not going to install the replacement without being paid for it. So the shop owner calls the General Manager of the dealership and says what gives, I buy 10-12 new engines from you a year and I get one that put together wrong from the factory and You are not going to repair it. the Manager tells him that they will repair it and if Harley doesn't pay for it the dealership will cover it.
I also found out that my motor was not built by Harley, but an outside shop that builds motors and other thing for Harley. It was built and shipped from SRC Automotive, Inc. in Springfield, MO. That was the shipping address on the container that my motor was shipped in. It was shipped by Old Dominion Freight Lines from MO. to Arizona.
When the dealer gets the replacement head, the service manager calls the shop and tell the owner that the Dealership is not going to install the replacement without being paid for it. So the shop owner calls the General Manager of the dealership and says what gives, I buy 10-12 new engines from you a year and I get one that put together wrong from the factory and You are not going to repair it. the Manager tells him that they will repair it and if Harley doesn't pay for it the dealership will cover it.
I also found out that my motor was not built by Harley, but an outside shop that builds motors and other thing for Harley. It was built and shipped from SRC Automotive, Inc. in Springfield, MO. That was the shipping address on the container that my motor was shipped in. It was shipped by Old Dominion Freight Lines from MO. to Arizona.